Superstar employees are dependable and can be trusted to show up on time and complete tasks as assigned. They have a strong work ethic and take responsibility for their work.
Reliability is a crucial trait for any employee, but it becomes even more important for a superstar employee. A superstar employee is someone who consistently performs at a high level and brings value to the organization.
Here are some reasons why reliability is essential for a superstar employee:
Overall, reliability is a crucial trait for a superstar employee because it enables them to consistently deliver quality work, build a positive reputation, be dependable, and make a positive impact on the organization.
Imagine you are a small business owner who runs a delivery service. You have an employee named John who has been working for you for a few months. Initially, John showed up on time for his shifts and completed his assigned deliveries on schedule. However, over the past few weeks, John has been consistently late and has missed several delivery deadlines.
One day, you receive a call from a customer who is angry because their delivery did not arrive on time. You check the delivery log and find that John was assigned to that delivery, but he missed the deadline by several hours. When you confront John about the missed delivery, he offers excuses and blames traffic for his lateness. You warn him that this behavior is unacceptable and that he needs to improve his reliability.
However, the next week, John misses another delivery deadline, and you receive another complaint from a customer. You realize that John is not reliable and cannot be trusted to complete his assigned tasks on time. You decide to terminate his employment, as his unreliable behavior is causing damage to your business's reputation.
In this example, John's unreliable behavior caused the business to lose customers and negatively impacted the business's reputation. His repeated failure to meet delivery deadlines and his lack of accountability demonstrated that he was not a reliable employee, and the business owner had no choice but to let him go.
Now, imagine you are a small business owner who runs a bakery. You have an employee named Sarah who has been working for you for a year. Sarah always shows up on time for her shifts and is rarely absent or late. She is always ready to work when she arrives and has a positive attitude.
One day, you have a large order for a wedding cake that needs to be delivered at 11:00 am sharp. You assign Sarah to prepare and deliver the cake because you trust her to be reliable. On the day of the delivery, Sarah arrives at the bakery early to ensure that the cake is prepared on time. She double-checks everything to make sure that the cake is perfect and arrives at the venue well before the scheduled delivery time.
The cake is delivered on time and is a hit with the wedding guests. The happy couple later sends a thank-you note to the bakery, singling out Sarah's professionalism and reliability in making their special day even more memorable.
In this example, Sarah's reliable work ethic helped to ensure that the bakery's reputation for quality was upheld, and the positive feedback from the happy couple further reinforces the importance of reliability in the workplace.
Here are 7 interview questions with follow up questions you could ask to determine if a prospective employee is reliable:
These questions can help you assess a candidate's reliability by giving you insight into their work ethic, problem-solving skills, ability to manage time and priorities, and willingness to take ownership of their work.
In summary, it is important for superstar employees to be reliable because reliability is a fundamental aspect of workplace success. When employees are reliable, they demonstrate a consistent ability to meet deadlines, complete tasks and projects, and maintain a high level of performance. This helps build trust with colleagues and customers and contributes to a positive work culture. Reliability is also essential for businesses to maintain their reputation, meet customer expectations, and achieve their goals. Without reliable employees, a business may struggle to meet its objectives and may lose customers and revenue. Overall, reliability is a key trait of superstar employees because it enables them to perform consistently at a high level, contribute to a positive workplace culture, and help their businesses achieve success.
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This content was created with the assistance of ChatGPT, a language model developed by OpenAI
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Don Kermath is the employee turnover reduction expert that empowers small business owners and managers to transform their workforce into productive, cohesive, team-players who stay for the long haul and contribute to innovation and excellence on the job (and could really benefit your bottom line).
Superstars Wanted: Whiners & Slackers Need NOT Apply is for the small business owner or manager who wants to avoid the pain and minimize the expense of recruiting, hiring, and retaining superstar part-time employees.